Unfortunately, we have recently discovered that a batch of our EquiConnect saddle girths is faulty. On some girths, a cross seam was not sewn properly. As a result, the stability of the girth may not be sufficiently guaranteed under high loads. Rider safety is our top priority. We would therefore like to ask all owners of girths that may be affected by this recall to check their girths. If you find that your girth belongs to this batch, please contact us by email at firstname.lastname@example.org – we will then send you a return label, replace the girth and give you a small token of our gratitude for the inconvenience.
Outstanding quality is what we demand of our products – hence this appeal. Just to make sure that we can replace all saddle girths from this batch, we ask for your co-operation now. We sincerely apologise for the inconvenience and thank you for your understanding and support.
Kind regards, Your Kieffer Team
certified by the ’Austrian Department For Animal Welfare’
Our made to measure saddle concept based on EQUIscan and Saddle-Check (BVFR) measurement data has been renowned as animal welfare-compliant by the ’Austrian Department For Animal Welfare’.
The combination of our saddle tree and panel concepts with professional measurement data enables us to built or adjust custom made to measure saddles fitting perfectly to the horses back. It was and is always our aim to create horse-friendly equipment for healthy horses and lucky riders.
Because of this fact, we are are so proud that our work has been certified as animal welfare-compliant from official side.
Please note: to ensure that a saddle stays always animal welfare-compliant, you have to keep in mind to make regular use of professional check ups, documentation and adjustment.